Customer Service

<span style="font-size:10pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you have forgotten your password, click the&#xA0;<a href="https://gloria-vanderbilt.myshopify.com/account/login?return_url=%2Faccount" style="text-decoration:none;"><span style="font-size:10pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Forgot Password</a><span style="font-size:10pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;link in the login window for instructions on resetting your password.

If you have forgotten your password, click the Forgot Password link in the login window for instructions on resetting your password.

I've forgotten my password. How do I reset it?

Orders, Changes & Cancellations

How do I place an order?

Do I need to set up an account to place an order?

How do I make an account?

How do I access my account?

How Long Do I Wait Before I Receive My Order?

How will I know you received my order & when will payment be deducted?

How do I know that the products you sell are authentic?

Which size should I choose?

How do I know if an item is in stock?

Why can't I select the color/size combination I want?

What is the best way to care for my Gloria Vanderbilt Jeans denim?

How do I wash my Gloria Vanderbilt products?

Products

What are your shipping fees?

When will my order be shipped? When will it arrive?

How do I track my order?

How do I know that my order has been shipped?

How long will it take to receive my order?

Does Gloria Vanderbilt ship to multiple addresses?

Can I change my shipping address after my order has been dispatched?

Does Gloria Vanderbilt ship internationally?

Where do you ship to?

Is my package insured?

Do I need to sign for my order?

Do you ship to PO boxes or APO/FPO addresses?

Shipping

What is your Return Policy?

Returns & Exchanges

What payment methods does Gloria Vanderbilt accept?

How is tax calculated on purchases?

How much tax will I have to pay?

Will my credit card be charged immediately?

Will my payment information be secure?

Why did you call or e-mail me to verify my order?

Which items are non-refundable?

Payment

Gift Cards

Loyalty Program & Promotions

How Can I Find Out About Job Openings With Gloria Vanderbilt Jeans?

Careers

What is your privacy policy?

Is your website ADA Accessible?

What are the Legal Terms for this website?

What does your company do regarding sustainability?

Legal

I've forgotten my password. How do I reset it?Updated 3 years ago